"Navigating the Legal IME Industry"

As the Operations Director of NWME, I have seen some fantastic saves. Being a former litigation paralegal and a client of IME vendors, I know very well that medico-legal evaluations require specific handling. With 20+ years’ experience as a litigation paralegal in Idaho, Washington, and Ohio, combined with my 11+ years’ experience as NWME’s Operations Director, I have come across a variety of fact patterns and situations.
NWME specializes in facilitating medico-legal evaluations, and we have been supporting attorneys and casualty adjusters in the Pacific Northwest since we opened our doors back in February 2008. By managing over 10,000 medico-legal requests, NWME has developed proprietary processes and have in place performance standards to give our clients an exceptional customer service and litigation support experience.

Enjoy a One-on-One or Virtual Lunch and Learn meeting for your colleagues and learn how standard IME service providers handle a large volume of Workmen’s Comp/L&I claims yet do not modify the handling of medico-legal requests in any manner.

Let me tell you how NWME became a leader in this industry, how NWME integrates with its clients and consultants, and why NWME is a trusted partner to many law firms in the Pacific Northwest.

I have presented to many groups in the past about this industry and the operations of an IME service provider. Having a “client” perspective, I speak about what a client should receive from their IME vendor, yet having a business perspective, I can relay what challenges, hurdles, and pain points occur during the coordination of medico-legal evaluations. It is not always “smooth sailing” and understanding the industry and its challenges from both sides is critical.


Click HERE to schedule a One-on-One or Virtual Lunch and Learn presentation with me to learn about this industry from an insider’s perspective. 


Susan Poulsen
Operations Director

866.276.0505 x1212